Last updated: 2 November 2026

This policy covers tickets and Buzzpass credits bought on Danbuzz (danbuzz.com), run by Cresvia Dance Education Private Limited.

1. Tickets

• Once a booking is confirmed, tickets can't be cancelled or refunded by the buyer.
• There are no refunds for not turning up, for arriving late, or for being refused entry for breaking the venue's rules, the event's age limit or the law.

2. When you get your money back

• The event is cancelled (by the organizer or by Danbuzz): you get everything back, the ticket price and the service fee, to the account you paid from, within 7 working days of the cancellation. You don't need to ask.
• The event is moved to another date, or to another city: your ticket stays valid for the new date. If you can't make it, ask within 7 days of the announcement and we refund everything, service fee included.
• Money left your account but no booking was made, or you were charged twice: we refund the extra payment in full within 7 working days of finding it, or of you telling us.

Once we send a refund, your bank or UPI app usually shows it within 5 to 7 working days.

3. Tickets paid in parts

• Some tickets can be paid in parts, each with its own date. Your passes come after the last part.
• The service fee is charged on each part.
• If a part isn't paid by its date you have 3 more days. After that the booking is cancelled, the seat goes back on sale, and what you've paid isn't refunded.
• Those 3 days stop when the event ends. If an event ends with a part unpaid, the booking is closed, no pass is issued, and what you've paid isn't refunded.
• If the event itself is cancelled or moved, section 2 applies to what you've paid.

4. Paid with Buzzpass credits

If a booking paid with credits is refunded, the credits go back to your Buzzpass.

5. Buzzpass packs

• A Buzzpass is a one-time purchase. It never renews by itself.
• Buzzpass packs and credits are non-refundable and can't be moved to another account or exchanged for cash.
• Credits left when the pack's validity ends expire.
• If a Buzzpass payment fails or is taken twice, we refund it in full, as in section 2.

6. How to ask

WhatsApp us on 98622 32946 or email danbuzz30@gmail.com with your booking number. If we haven't solved it, write to our Grievance Officer, Arkajit Routh, at danbuzzofficial@gmail.com or on WhatsApp 60024 76199. We acknowledge within 24 hours and resolve within 15 days.

7. Misuse

We don't refund bookings made with stolen payment details or through fraud. A chargeback raised for a booking that was delivered as described may lead to the account being suspended.

Questions about this policy? Contact us, or write to our Grievance Officer.
Cresvia Dance Education Private Limited · CIN U85410AS2024PTC027355 · 5 No. Patta Harmoti, North Lakhimpur, Harmoti Merbil, Laluk, Lakhimpur 784160, Assam